Renters helper

Is it the first time you rent a property directly from an owner?

In this section you can find answers to some doubts you might have before renting a holiday property on www.spain-holiday.com. If you do not find the answers to your questions here, please contact us on support@spain-holiday.com.

1. Is this a genuine ad? Is the owner reliable?

www.spain-holiday.com has more than 5.700 properties advertised and has been running since 2002. We maintain a record of each property and owner and if an owner repeatedly receives complaints, the account will be disabled immediately as we only wish to advertise properties where we are certain that our visitors are in good hands.
The owners are required to comply with strict regulations (including forwarding us proof of ownership) which they must accept before they are allowed to add a property to the website. So they are all aware that www.spain-holiday.com does not accept complaints of any kind. Furthermore the owners are required to pay www.spain-holiday.com one year in advance to advertise their properties, so a person intending to defraud, must first pay us – and this of course, is very unlikely to happen.

If you are still uncertain about renting a holiday home from a private owner, you may also contact the owner by telephone to make sure you feel comfortable with the person and the way he runs his rental business. No matter how many assurances and guarantees we give you, there is always a chance that something can go wrong; however www.spain-holiday.com has made every effort to employ all possible means to prevent clients from being left with a serious problem. ˄ Top

2. What is the usual procedure of payment?

There is not a fixed standard of how payment is arranged with the owner; however many use the following method

On making a reservation, 20-50% percent of the total amount is paid
The balance is paid between 3 to 10 weeks before arrival

You may also be asked to pay a refundable deposit upon arrival, in case of damage to contents of the property. Most owners will ask you to make a bank transfer. Some will accept cheques while more and more have set up their own paypal account in order for the clients to pay by credit card. ˄ Top

3. I sent an enquiry, what's next?

If you liked a holiday home and sent an enquiry to the owner via the ad directly, you will receive a follow-up email within 2 days, with a direct link to the ad you enquired about, so you can have another look at it. If by then you haven’t received a reply from the owner, we will help you with contacting the owner.
Please be sure to provide your correct email address and your phone number with country code so that the owner can make contact with you. ˄ Top

4. How to book a holiday car?

If you have rented a holiday home, you might also need a rental car to explore beautiful Spain. We offer rental cars at low cost in more than 80 destinations throughout Spain. Simply click on the following link to check prices and hire a car ˄ Top

5. Shortlist - what is that?

If you use www.spain-holiday.com there will probably be several holiday homes you like. We have created a method to place all your preferred holiday homes in a shortlist, so that you don’t have to search repeatedly every time you use www.spain-holiday.com.
You can do this by clicking on “add to shortlist” in the ad itself, so that every time you visit www.spain-holiday.com, you are able to open your shortlist, adapt it by adding or removing other holiday homes and even send it to friends or family. ˄ Top

6. What is last minute?

If a property owner has availability on his property within the next 30 days he is able to set up a last minute ad, so you may book it. He is also able to write some additional information such as, last minute offer etc..
The owner is not obliged to give a better price in this section; however some do. ˄ Top

7. How to get www.spain-holiday.com in another language?

If you wish to see www.spain-holiday.com in another language, please click on the link here below
www.feriebolig-spanien.dk
www.feriebolig-spania.no
www.ferienwohnungen-spanien.de
www.vacaciones-espana.es
www.vakantiehuizenspanje.nl
www.vacancesespagne.fr
www.affittivacanze-spagna.it
www.ferias-espanha.pt
www.semesterbostad-spanien.se
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8. Happy clients

Sometimes people have had such a nice holiday that they feel like telling it to someone. www.spain-holiday.com often receive these stories and here you have a few of them:

Name: Alan and Sheila
Comment: My husband and I have recently returned from holidaying at ID 7154 La Casita in Vista Hermosa El Puerto de Santa Maria and would just like to say that Mr and Mrs Gomez were the perfect hosts and made us feel welcome La Casita was equipped with everything a self catering holidaymaker would need and more. we would not hesitate to recommend La Casita to anyone We would like to thank Pilar and family for making our stay at La Casita memorable - Alan and Sheila

Name: Mrs and Mr Pilar and Fernando Terreros
Comment: We are portuguese family and we have been in holidays between the 17th and 31fst July in Puerto Santa Maria. We are pleased to inform that the owners are very good people, always available to help you if you need it. The little house is wonderful and we have had a fantastic time there. We hope to return, sometime.
Thank you for everything Mrs and Mr Pilar and Fernando Terreros

Name: Miriam
Comment: I just wanted to let you know that we have recently returned to Ireland after a fantastic holiday in Spain. We’re a family of two adults and two young boys (2 & 5 years) and the property suited our needs in every way, couldn’t have been better. Our hosts were extremely welcoming, thoughtful, kind and genuine and truly made our holiday memorable. We were very impressed with your site and all details relating to the property were true and honest – we would have no hesitation in recommending your site to family and friends.
Thanks, Miriam Ní Néill

Name: Tessa
Comment: Thank you for the use of your lovely apartment(ID193) we had a gorgeous time. This is just to confirm that we would like to book the same week next year – from 27 May to 5 June and please use the deposit of 400 euros left from the last deposit as security.
Thanks, Tessa

Name: Jocelyn Kirkwood
Comment: Hello and thank you. We did in fact stay in the holiday home in Granada 2521. It was fantastic and the standard of presentation of the apartment was outstanding we thought. Whoever does the cleaning there does a great job!! I thought the owner said we could write a review about this somewhere so I was just looking for that option on your site when you emailed me!! Is there somewhere that I can leave a favourable comment please?
Many thanks, we will definitely use your site again and have told others about it.
Jocelyn Kirkwood

Name: Emlyn
Comment: Hi Claus & Helena, we have advertised with you now for a number of years (1525) and been very pleased with the result. We did however this year reverse the process and use your site to book an apartment near Valencia (1400). I just wanted to write and say that we were made most welcome by Val Scott, a real home from home. I wanted to put a referral on her site but could not find how to do it. Keep up the good work.
Emlyn

Name: Luisa Filipponi
Comment: I just returned with my family from Roses where I rented with my family an apartment through your service. The apartment was just as described in the add, even better, the owner friendly and helpful, and as a result my holiday was really nice. Thanks for offering a good, reliable and fast service.
Regards, Luisa

Name: Charlotte, Copenhagen
Comment: Re. 4212. Appartment in Barcelona. Owner: Teresa Leigh. We have enjoyed our stay in Barcelona, and would very much like to recommend this appartment - in the very heart of old Barcelona - and especially its hosts, who were very nice, honest and informative.
Sincerely
Charlotte, Copenhagen

Name: James and Mercedes Schulz
Comment: Thank you, You are a 5 star travel agency. I am impressed with the professional dealings and inquiries answered by all your customers. Last year and this year we leased from your agency and will not hesitate to recommend your site to friends in the USA.

Name: Julie Cook
Comment: Just to let you know that we have used your site to book 3 previous holidays which have all been brilliant - I am just on the site again to book for May and September before everyone else does ! If you're new to the site dont worry - all the properties we have rented have been lovely and the descriptions are accurate - enjoy !!

Name: Julie Elliott
Comment: We had a very quick response from all of the enquiries and have made a booking for our summer holidays. Many thanks for the follow-up email and I think this web site is brilliant and far superior to any of the other sites we tried!

Name: Kellie Hadfield
Comment: Hi I stayed in a holiday home in Mijas Pueblo last week, just a quick note to say we absolutely loved it and couldn't have asked for a nicer, more convenient apartment for the annual festival of the Virgin of the Rock. Would highly recommend it and had great communication with the owner throughout the booking.

Name: Leanna
Comment: We just used your site to book 3 different villa's in Spain. We spent a month in Spain and had a wonderful time. your site is by far the best that we found on the internet. How can we post recomendations for the villa's we stayed in? We would like to recommend and let your future clients and theirs know what to expect and how much we appreciated everything.
Thank you, Leanna

Name: Fiona Crosbie
Comment: I just wanted to compliment you on an extremely well designed website. I have been searching for holiday accommodation for a week and your site contains the most relevant information and is the simplest to use that I have come across. The email facility is excellent, and I very much appreciated this message telling me who I had and had not contacted as I had forgotten and it helped me to chase up any that I had not heard from. I couldn't believe that it had stored my original email message! Fantastic! I still don't have a confirmed booking but I am confident that I will have within the next day or so. When it comes to finding holiday accommodation in future, I won't visit another website.
Kind regards, Fiona

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