In this section you can find answers to some doubts you might
have before renting a holiday property on
www.spain-holiday.com. If
you do not find the answers to your questions here, please contact
us on support@spain-holiday.com
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Click on these links to find your answers:
1. Is
this
a genuine ad? Is the owner reliable?
2. What
is the
usual payment procedure?
3. I
sent an enquiry,
what next?
4. How
to book a holiday car
5. Shortlist
6. What is last minute
7. How to get www.spain-holiday.com in another language
8. Happy clients |
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| 1. Is
This A Genuine Ad? Is The Owner Reliable? |
www.spain-holiday.com
has over 2000 properties advertised and has been running for five
years. We are still to have the first serious complaint about
deposits, payments, false advertising etc. If such a problem ever
occurs, the property will be deleted immediately!
The owners are required to comply with strict regulations that they
must accept before they are allowed to add a property to the
website. So they are all aware that
www.spain-holiday.com
does not accept complaints of this kind.
The owners must pay
www.spain-holiday.com one year in advance to advertise their
properties, so a person intending to defraud, must first pay us –
and this of course, is very unlikely to happen.
If you are still uncertain about renting a holiday home from a
private owner, you may also contact the owner by telephone to make
sure you feel comfortable with the person and the way he runs his
rental business.
No matter how many assurances and guarantees we give you, there is
always a chance that something can go wrong; however
www.spain-holiday.com has
made every effort to employ all possible means to prevent clients
being left with a serious problem.
But again, we have not had any serious complaints in five years and
we do not expect any in the future. |
| 2. What
Is The Usual Procedure Of Payment? |
There is not a fixed standard of how payment is arranged with
the owner; however many use the following method:
On making a reservation, 20-50% percent of the total amount is paid.
About a month before arrival the balance is paid. You may also be
asked to pay a refundable deposit upon arrival, in case of damage to
contents of the property. Most owners will ask you to make a bank
transfer. Some will accept cheques while more and more have set up
their own paypal account in order for the clients to pay by credit
card. |
| 3. I Sent An
Enquiry, What Next? |
| If you liked a holiday home and sent an enquiry to the owner via
the ad directly, you will receive a follow-up email within 2 days,
with a direct link to the ad you enquired about, so you can have
another look at it. If by then you haven’t received a reply from the
owner, we will help you with contacting the owner. Please be sure to
provide your correct email address and your phone number with
country code so that the owner can make contact with you. |
| 4. How To Book A
Holiday Car |
If you have rented a holiday home, you might also need a rental
car to move around in Spain. We offer rental cars at low cost in
more than 80 destinations throughout Spain.
Simply click on the following link to check prices and reserve:
http://www.spain-holiday.com/carrental.html |
| 5. Shortlist |
If you use
www.spain-holiday.com there will probably be several holiday
homes you like. We have created a method to place all your preferred
holiday homes in a shortlist, so that you don’t have to search
repeatedly every time you use
www.spain-holiday.com
You can do this by clicking on “add to shortlist” in the ad itself,
so that every time you visit
www.spain-holiday.com, you are able to open your shortlist,
adapt it by adding or removing other holiday homes and even send it
to friends or family. |
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6. What is last minute |
If a property owner has availability on his property within the
next 30 days he is able to set up a last minute ad, so you may book
it. He is also able to write some additional information such as,
last minute offer etc..
He is not obliged to give a better price in this section; however
some do. |
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7. How to get www.spain-holiday.com in another language |
If you prefer to use www.spain-holiday.com in another language,
you can! We have created www.spain-holiday.com in German, Danish,
Norwegian, Dutch and Spanish. You can use them by clicking here:
www.spanien-urlaubswohnung.de
www.feriebolig-spanien.dk
www.feriebolig-spania.no
www.vakantiehuizenspanje.nl
www.vacaciones-espana.es |
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8. Happy clients |
Sometimes people have had such a nice holiday that they feel
like telling it to someone.
www.spain-holiday.com often receive these stories and here you
have a few of them
Name: Luisa Filipponi
Comments: I just returned with my family from Roses where I rented
with my family an apartment through your service. The apartment was just
as described in the add, even better, the owner friendly and helpful, and
as a result my holiday was really nice. Thanks for offering a good, reliable
and fast service.
Regards, Luisa
Name: James and Mercedes Schulz
Comments: Thank you, You are a 5 star travel agency. I am impressed
with the professional dealings and inquiries answered by all your customers.
Last year and this year we leased from your agency and will not hesitate to
recommend your site to friends in the USA.
Name: Julie Cook
Comments: Just to let you know that we have used your site to
book 3 previous holidays which have all been brilliant - I am just on
the site again to book for May and September before everyone else
does ! If you're new to the site dont worry - all the properties we have
rented have been lovely and the descriptions are accurate - enjoy !!
Name: Julie Elliott
Comments: We had a very quick response from all of the enquiries
and have made a booking for our summer holidays. Many thanks for the
follow-up email and I think this web site is brilliant and far superior
to any of the other sites we tried!
Name: Kellie Hadfield
Comments: Hi I stayed in a holiday home in Mijas Pueblo last week, just a
quick note to say we absolutely loved it and couldn't have asked for
a nicer, more convenient apartment for the annual festival of the
Virgin of the Rock. Would highly recommend it and had great
communication with the owner throughout the booking.
Name: Leanna
Comments: We just used your site to book 3 different villa's in Spain.
We spent a month in Spain and had a wonderful time. your site is by far the
best that we found on the internet. How can we post recomendations for the
villa's we stayed in? We would like to recommend and let your future clients
and theirs know what to expect and how much we appreciated everything.
Thank you, Leanna
Name: Fiona Crosbie
Comments: I just wanted to compliment you on an extremely
well designed website. I have been searching for holiday
accommodation for a week and your site contains the most relevant
information and is the simplest to use that I have come across. The
email facility is excellent, and I very much appreciated this
message telling me who I had and had not contacted as I had
forgotten and it helped me to chase up any that I had not heard
from. I couldn't believe that it had stored my original email
message! Fantastic! I still don't have a confirmed booking but I am
confident that I will have within the next day or so. When it comes
to finding holiday accommodation in future, I won't visit another
website.
Kind regards, Fiona
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