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Renters helper

In this section you can find answers to some doubts you might have before renting a holiday property on www.spain-holiday.com. If you do not find the answers to your questions here, please contact us on support@spain-holiday.com

 
Click on these links to find your answers:
1. Is this a genuine ad? Is the owner reliable?
2. What is the usual payment procedure?
3. I sent an enquiry, what next?
4. How to book a holiday car
5. Shortlist
6. What is last minute
7. How to get www.spain-holiday.com in another language
8. Happy clients

 
1. Is This A Genuine Ad? Is The Owner Reliable?
www.spain-holiday.com has over 2000 properties advertised and has been running for five years. We are still to have the first serious complaint about deposits, payments, false advertising etc. If such a problem ever occurs, the property will be deleted immediately!
The owners are required to comply with strict regulations that they must accept before they are allowed to add a property to the website. So they are all aware that www.spain-holiday.com does not accept complaints of this kind.
The owners must pay www.spain-holiday.com one year in advance to advertise their properties, so a person intending to defraud, must first pay us – and this of course, is very unlikely to happen.

If you are still uncertain about renting a holiday home from a private owner, you may also contact the owner by telephone to make sure you feel comfortable with the person and the way he runs his rental business.
No matter how many assurances and guarantees we give you, there is always a chance that something can go wrong; however www.spain-holiday.com has made every effort to employ all possible means to prevent clients being left with a serious problem.
But again, we have not had any serious complaints in five years and we do not expect any in the future.

 

2. What Is The Usual Procedure Of Payment?
There is not a fixed standard of how payment is arranged with the owner; however many use the following method:
On making a reservation, 20-50% percent of the total amount is paid. About a month before arrival the balance is paid. You may also be asked to pay a refundable deposit upon arrival, in case of damage to contents of the property. Most owners will ask you to make a bank transfer. Some will accept cheques while more and more have set up their own paypal account in order for the clients to pay by credit card.

 

3. I Sent An Enquiry, What Next?
If you liked a holiday home and sent an enquiry to the owner via the ad directly, you will receive a follow-up email within 2 days, with a direct link to the ad you enquired about, so you can have another look at it. If by then you haven’t received a reply from the owner, we will help you with contacting the owner. Please be sure to provide your correct email address and your phone number with country code so that the owner can make contact with you.

 

4. How To Book A Holiday Car
If you have rented a holiday home, you might also need a rental car to move around in Spain. We offer rental cars at low cost in more than 80 destinations throughout Spain.
Simply click on the following link to check prices and reserve:
http://www.spain-holiday.com/carrental.html

 

5. Shortlist
If you use www.spain-holiday.com there will probably be several holiday homes you like. We have created a method to place all your preferred holiday homes in a shortlist, so that you don’t have to search repeatedly every time you use www.spain-holiday.com
You can do this by clicking on “add to shortlist” in the ad itself, so that every time you visit www.spain-holiday.com, you are able to open your shortlist, adapt it by adding or removing other holiday homes and even send it to friends or family.

 

6. What is last minute
If a property owner has availability on his property within the next 30 days he is able to set up a last minute ad, so you may book it. He is also able to write some additional information such as, last minute offer etc..
He is not obliged to give a better price in this section; however some do.

 

7. How to get www.spain-holiday.com in another language
If you prefer to use www.spain-holiday.com in another language, you can! We have created www.spain-holiday.com in German, Danish, Norwegian, Dutch and Spanish. You can use them by clicking here:
www.spanien-urlaubswohnung.de
www.feriebolig-spanien.dk
www.feriebolig-spania.no
www.vakantiehuizenspanje.nl
www.vacaciones-espana.es

 

8. Happy clients
Sometimes people have had such a nice holiday that they feel like telling it to someone. www.spain-holiday.com often receive these stories and here you have a few of them

Name: Luisa Filipponi
Comments: I just returned with my family from Roses where I rented with my family an apartment through your service. The apartment was just as described in the add, even better, the owner friendly and helpful, and as a result my holiday was really nice. Thanks for offering a good, reliable and fast service.
Regards, Luisa



Name: James and Mercedes Schulz
Comments: Thank you, You are a 5 star travel agency. I am impressed with the professional dealings and inquiries answered by all your customers.
Last year and this year we leased from your agency and will not hesitate to recommend your site to friends in the USA.



Name: Julie Cook
Comments: Just to let you know that we have used your site to book 3 previous holidays which have all been brilliant - I am just on the site again to book for May and September before everyone else does ! If you're new to the site dont worry - all the properties we have rented have been lovely and the descriptions are accurate - enjoy !!



Name: Julie Elliott
Comments: We had a very quick response from all of the enquiries and have made a booking for our summer holidays. Many thanks for the follow-up email and I think this web site is brilliant and far superior to any of the other sites we tried!



Name: Kellie Hadfield
Comments: Hi I stayed in a holiday home in Mijas Pueblo last week, just a quick note to say we absolutely loved it and couldn't have asked for a nicer, more convenient apartment for the annual festival of the Virgin of the Rock. Would highly recommend it and had great communication with the owner throughout the booking.



Name: Leanna
Comments: We just used your site to book 3 different villa's in Spain. We spent a month in Spain and had a wonderful time. your site is by far the best that we found on the internet. How can we post recomendations for the villa's we stayed in? We would like to recommend and let your future clients and theirs know what to expect and how much we appreciated everything. Thank you, Leanna



Name: Fiona Crosbie
Comments: I just wanted to compliment you on an extremely well designed website. I have been searching for holiday accommodation for a week and your site contains the most relevant information and is the simplest to use that I have come across. The email facility is excellent, and I very much appreciated this message telling me who I had and had not contacted as I had forgotten and it helped me to chase up any that I had not heard from. I couldn't believe that it had stored my original email message! Fantastic! I still don't have a confirmed booking but I am confident that I will have within the next day or so. When it comes to finding holiday accommodation in future, I won't visit another website.
Kind regards, Fiona



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