Holiday Rentals: A week in the news

Holiday rentals news

The Vacation Rental World Summit 2014

Get more bookings, streamline your workflow and maximise your rental income. That’s what you look to gain if you register and tune in to the Vacation Rental Summit, taking place from 13th-15th June at a computer near you. 

The free networking and training event brings together ‘rentalpreneurs’ from the Vacation Rentals industry, with discussions, workshops and video interviews, aimed at helping owners and agents get the most out of their business. 

I highly recommend you sign-up and book some time out this weekend to take part. You can register for free and check out the agenda on the Vacation Rental World Summit website. 

Separating the wheat from the chaff

Need more rentals listings surveyListings sites - the good, the bad and the ugly, a survey carried out by Need More Rentals, the information portal for holiday rental owners and managers, hit the headlines in the travel industry last week. The survey, which took the feedback from over 684 vacation rental owners (80%) and property managers (20%) in 47 countries, delved into the opinions of holiday rental advertisers. 

The results were extremely interesting, although in some cases contradictory.

The portals least recommended by respondents were HomeAway, Airbnb, AlwaysOnVacation, SunnyRentals, FlipKey, CraigsList, OwnersDirect, HolidayLettings, VacationHomeRentals and VRBO, citing issues, such as aggressive sales approaches, lack of bookings and guest fees.

Contrary to this, several of these sites were also mentioned as those that produced the most leads, as we are proud to say, was Spain-holiday.com. Spain-holiday.com was also mentioned amongst  the ‘listings sites that provide the best customer’ service’. Reasons noted were: Quick response time, helpful troubleshooting, being easily contactable and friendly manner. Quite a feat for a small geographically-focused portal, pitted against the global giants.

The survey also questioned what features needed to be improved on listings sites, with respondents mentioning: customisable pricing, making guest details visible, removing the ‘Book it Now’ feature, adding a link to a personal website, synchronising calendars, making cancellation policies flexible and adding guest reviews. 

Mallorca holiday villas

VillaParade collapse leaves owners and guests stranded

The collapse of travel company, VillaParade, which acted as an agent between villa owners and renters, has left holidaymakers over £3 million out of pocket and villa owners still fighting to get payment from 2013 bookings. It has also raised doubts about how much ABTA, the Association of British Holidaymakers, knew about Villa Parade’s financial problems, before raising their concerns in public. 

The company had over 1000 holiday villas on their books in Spain, Greece, Portugal and the US. They had been operating since 1999 and were said to be the third largest villa rental company in the UK. The collapse brings into question the reliability of this type of travel business, which manages the booking and payment for the owner. 

ABTA has assured that all holidaymakers will get their money back, either on their credit card, or through ABTA, although it may take some months. We question whether the holiday rental homeowners will also get the money owed to them for past bookings?

Guests looking for alternative accommodation or rental owners in Spain looking for an alternative booking portal, should contact support@spain-holiday.com