Booking Protection

We've got you covered!

We want you to look forward to your holidays with a peace of mind. So we’ve got you covered when you book online

Payment protection

Protects 100% of your payment against fraud, phishing, holiday home significantly misrepresented, wrongful denial of entry, or uninhabitable holiday home upon arrival.

Security deposit protection

100% of your security deposit is covered if it’s wrongfully withheld.

Emergency re-booking assistance

We help you find an alternative holiday home in the event that your booking is cancelled by an owner or manager at the last minute.

Incidents that are not covered

Booking Protection does not apply if you make a claim based on the following:

  • The cleanliness of the rental home
  • Minor differences in the location of the rental home
  • The availability of local attractions and amenities
  • Maintenance issues with amenities or services
  • Obstructed views or noise from traffic or construction
  • Temporary defects of services such as A/C, internet, swimming pool etc

How to qualify?

Booking Protection is a free service and you automatically qualify when you book a holiday home online and pay with a credit or debit card through

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