Privacy policy

The Spain-holiday.com privacy policy

www.spain-holiday.com (hereafter referred to as “This Site”) is part of Spain holiday Online Rentals S.L. (hereafter referred to as “Spain-Holiday”) which is a Spanish legal registered company, registered in Malaga, Spain. Company registration number is: ES-B92802479.

Spain-Holiday handles personal information from users of This Site with respect and confidentiality and according to the law – and takes all reasonable steps to ensure that personal information is stored securely and accurately. Please contact us if you have any questions or comments about our policy, or our use of personal information.

This document contains detailed information about cookies and how personal data are processed. This privacy policy may be revised from time to time as we add new services, or in response to legal changes or commercial developments. Privacy policy changes will be posted on This Site.

 

Personal information used by Spain-Holiday

When registering, sending an enquiry or booking a holiday home through This Site, personal information such as name, phone number and email address will be saved in our database because Spain-Holiday needs to communicate important information such as booking confirmation, payment reminders and other booking related information.

When visiting or browsing This Site certain information, such as your IP address, which browser it´s being used, and information about the computer’s operating system, application version, language settings and pages that have been shown to users may be collected.

 

Personal information use

Personal information stored by Spain-Holiday will be used for the adequate function of This Site and the service provided, which includes, among others, the following purposes: bookings, enquiries, account administration, marketing activities, payments, sending communications, fraud detection and prevention, analytical purposes.

 

Personal data protection

Spain-Holiday employs strict security measures to safeguard personal information and prevent disclosure to third parties without the user’s permission. For this purpose the data storage devices are kept in a secure facility with restricted physical access – and firewalls and other measures are used to restrict electronic access. Access to personally identifiable information is only given to internal staff of Spain-Holiday requiring the information to perform a specific job. Spain-Holiday will keep the user's data safe thus cooperation with our security checks may be necessary before disclosing any information. Information will be retained for a reasonable period, or as long as legally required. To this extent, payments made through Spain-Holiday are done via a third party secure certified payment provider and Spain-Holiday does not store the full credit card details and is not liable for errors or losses on payments or money transfers.

As part of This Site, Spain-Holiday provides an internal account called Secure Inbox that allows the direct written communication between the Guest and the Owner. For security purposes, Spain-Holiday has an automated system that screens all communications for malicious or fraudulent content. That includes spam and the limitation of certain file types. Any sensitive information such as full credit card numbers that can be used for fraud may be masked automatically to ensure the safety of both Owners and Guests. Spain-Holiday may also mask contact information which can be used to establish contact outside the Secure Inbox. In case of detecting a communication with malicious content, it may be blocked entirely. All communications sent and received using the Secure Inbox will be stored by Spain-Holiday. To the extent permitted by law, Spain-Holiday will only access internal communications between Owners and Guests if required by law, if strictly necessary for security or law enforcement purposes, or if Spain-Holiday otherwise has a legitimate interest, such as to detect and prevent fraud and misuse. No communications will ever be passed on to a third party except if required by the law. Spain-Holiday may analyse anonymized content of communications to improve its services.

The personal data provided for the registration of the account as well as any other that could be provided during the booking procedure are included in a database called Spainholiday duly registered with the Spanish Data Protection Agency, owned and processed by Spain holiday online rentals SL. The acceptance of these terms and conditions implies the express consent to the referred data processing as well as to the assignment or communication of personal data within the European Economic Area, for the same purposes and data processing.

For the exercise of the legal rights to access, rectification, cancellation or opposition to the data treatment a written request by the data subject should be sent to the customer service department on following email support@spain-holiday.com.

In case that in the compliance of the commercial relationship, third parties personal data would be communicated to Spain Holiday Online Rentals, S.L. the user guarantees that he is authorised to communicate such data and that he has provided to the data subject with the relevant information related to his communication in compliance with the legal provisions in force. Should this not be the case the user will be responsible for any infringement or penalty that could be granted to the Spain-Holiday and could indemnify and keep it harmless in this respect.

 

Changes to company status

Spain-Holiday reserves the right to disclose the collected information to any new Owner for the event of entering into an ownership agreement with another business. Spain-Holiday will not otherwise disclose, sell, or distribute the information to any third party without permission – unless required to do so by law.

 

Use of Cookies

Spain-Holiday uses cookies to allow the users of This Site to be recognized across pages, and also allow the choices of the user to be remembered. Cookies are used as well to simplify the signing-in procedure, keep track of monitor usage.

 

Types of used cookies

Spain-Holiday uses the following types of cookies:

  • Technical cookies: These are strictly necessary cookies for an adequate function of This Site.
  • Performance cookies: These cookies collect information about how visitors use This Site. These cookies do not collect information that can identify a user of This Site. All information these cookies collect is anonymous and is only used to improve the performance of This Site. Spain-Holiday uses these cookies: to remember the visitor searches and accommodation viewed, to get statistics about how visitors use This Site, e.g. the number of visitors to a page, identify any errors that occur so that we improve This Site.

  • Functionality cookies: These cookies allow This Site to remember the choices visitors make, such as the visitor´s username in order to provide enhanced and personalized features.

 

Use of third-party cookies

Spain-Holiday uses third-party analytical/performance and tracking cookies.

 

Access to cookie data by third parties

Only Spain-Holiday has access to Spain-Holiday cookies.

 

Length of time the cookies used remain active

The cookies used by Spain-Holiday may have different lifespans. The maximum lifespan is 60 days from the last user´s visit to the website. Nevertheless cookies can be deleted from the browser at any moment by the link provided in the next section.

 

Removal of cookies

Spain-Holiday cookies can be removed from the user’s browser.

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